Paul Clarry


Paul is the Principal Consultant for the operational excellence practice (maximizing effectiveness of both physical and human assets) at Centred Performance. He is also President of Paul Clarry Healthcare Infrastructure Planning Inc. He is a seasoned executive with extensive experience in hospital senior management and the Ontario Public Service. Paul has a proven track record delivering complex infrastructure projects and in transforming core facility operations services to provide outstanding experiences to customers and to staff.

Drawing on almost 35 years of hospital and public sector service experience and with an extensive network of contacts in the public sector, the healthcare, facility services, and the design and construction sectors, Paul focuses on enabling service and support teams to achieve their assigned goals. Whether that involves infrastructure redevelopment or service redesign, Paul focuses on helping our clients make the most productive use of their people, facilities and real estate.

Paul began his career as an economist working in the Ministry of Treasury and Economics at Queen’s Park in Toronto. During his tenure, Paul gained extensive experience negotiating federal-provincial fiscal arrangements and federal-provincial economic development agreements. This experience culminated with Paul participating in a small team of economic and legal experts drafting constitutional proposals for an enhanced economic union as part of the 1992 Charlottetown Accord. Following his federal-provincial experience, Paul moved on to work in the renamed Ministry of Finance and then the Management Board of Cabinet focussing on capital investment and land use planning where he worked on a variety of major projects including: the creation of the Rouge Park, the Toronto Waterfront Trust and Waterfront Trail, innovative financing models for development of the Omnimax theatres at Ontario Place and the Ontario Science Centre, and the provincial Let’s Move transit strategy. Paul played a key role in the decision-making process to fund the restructuring of Ontario’s hospital system through the Health Services Restructuring Commission and in 1997 moved to the Ministry of Health and Long-Term Care where he assumed leadership of that Ministry’s capital services branch overseeing the more than $6 billion in infrastructure investments to achieve that restructuring.

In 2002, Paul joined Southlake Regional Health Centre as Vice President, Redevelopment and Support Services where he led a team implementing a $196 million expansion and renovation of the hospital. Later, he led teams in developing a cancer centre and adjoining parking structure, a privately developed medical arts building and a hospice, as well as supporting the development of Southlake Village Long-Term Care facility on the hospital campus. As the leader for support services in the hospital, Paul led the transformation of the housekeeping and portering services at Southlake with the assistance of private sector service providers to move from unit-based to centrally managed teams supported by the latest technology, to dispatch work assignments and to measure both productivity and quality metrics. As this new service model matured, Paul supported implementation of service excellence training across his portfolio. This decision launched his ongoing work with Larry Graham and Centred Performance. While at Southlake, Paul took on leadership for clinical support services, including laboratory medicine, pharmacy and diagnostic imaging. As well, on two occasions, Paul assumed the role of Regional Vice President for the Southlake Regional Cancer Centre where he worked collaboratively with other hospitals in York Region providing cancer care and with other Regional Vice Presidents at Cancer Care Ontario.

Paul holds a Bachelor of Arts with majors in Economics and in Political Science and holds certificates in a variety of areas including financial analysis, project management and leadership. He has spoken extensively on a variety of topics, including hospital construction, support services transformation and third-party revenue generating programs in hospitals. While a hospital senior executive, Paul chaired the Ontario Hospital Association’s provincial negotiating committee on two occasions and succeeded in securing the first ever negotiated settlement with the Service Employee International Union.

Paul resides in Aurora with his wife and one of their two sons. Paul has coached softball teams, managed house league and rep football teams, and has served on the executives of the Aurora Minor Ball Association and the York Simcoe Minor Football Association. He is an avid reader of military history, which may have inspired both of his sons to serve in the Canadian Forces Reserves. While an avid sport motorcyclist, Paul’s work and family activities mean he does not get as much time in the saddle as he would like.

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