Some of the organizations benefiting from Centred Performance’s AIM · TRAIN · GAIN · SUSTAIN™ Program:

Organizations in a host of different industries have chosen Centred Performance to enable and sustain their culture and growth. These include healthcare, telecommunications, retail, professional services, financial services, environmental services and more. Our Aim · Train · Gain · Sustain™ methodology is customized to the size and objectives of each organization.


Centred Performance has become a strategic learning and development partner of City of Kingston. Their collaborative and differentiated approach to designing and delivering evidence-based programs for staff and leaders, as well as facilitating key discussions with our senior leaders has resulted in outcomes that continue to address key corporate competencies. Their team connects with our culture and our people, and delivers engaging workshops tailored to the needs of learners and their departments so they can immediately apply the new skills and knowledge in their roles.

Dave Mignault, MPA, MA

Manager, Organization Development, Human Resources & Organization Development, City of Kingston

We partnered with Larry to help Southlake Regional Health Centre deliver an organization-wide program to ensure our staff, volunteers and physicians learn “how to” consistently demonstrate our vision of “Shockingly Excellent Innovative Care”. He helped us bring our vision and values to life through training and coaching programs focused on Southlake’s Service Excellence Standards, and complemented by Larry’s Service Excellence for Healthcare tools and skills.

Brenda Blum

Southlake Regional Health Centre

Tbaytel selected Larry Graham as our facilitator, coach and instructor to assist us in developing a culture within our organization that truly reflects on our Brand Promise. The Living the Brand culture transformation would not have been possible without Larry’s unique skill in providing a program that was practical, customized and relevant. The programs for the development of the appropriate skills and tools necessary to serve our internal and external customers were delivered by Larry in a focused and enthusiastic way that allowed our employees the opportunity to comfortably engage in thoughtful discussion and thus enhancing the learning process. I am happy to recommend Larry Graham and his unique Train, Gain, Sustain approach to culture change.

Barry Streib

Director Corporate Relations and Corporate Sponsor for Living the Brand, TBAY Tel

We engaged Larry and his team to conduct Customer Service and Sales training for our Front Line leadership and Training Manager. “The program was effective, executed on time and on budget, and gave us the foundation to augment our home grown training program. Larry and his team did a great job in understanding our issues and opportunities and developed a training program that was aligned with our expectations.

David Bradshaw

Vice President Service and Sales, ING Direct Canada

Specialists in Aligning Human Behaviour with Strategic Ambition


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