Centred Service
Creating WOW! Customer experiences adds value to your brand and demonstrates your organization’s focus on its customers. A key to great customer experience is having employees who give a damn. Those employees typically love their work and are proud of the organization they work for.
Centred Performance provides your team with the “how to” knowledge, skills and tools to consistently deliver WOW!-level experiences for those they interact with (internally and externally).
Programs, coaching, & advisory in these areas:
- Building Customer Equity (Value, Brand and Relationship)
- Service Excellence – The WOW! Healthcare Experience
- Taking Individual & Personal Accountability to Deliver WOW’s!
- Problem Solving
- Dealing with Difficult People
- Managing Productive Conflict & Challenging Conversations
- Delivering “No” Constructively
- Decisive Decision Making
- Thriving through Teamwork and Collaboration
- WOW! Telephone Skills (Greetings, Transfers, Completing Calls, and Making Outbound Calls)